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Spa Policy

No children under 12 allowed in the lobby without adult supervision. Balance is not responsible for childcare during your treatment.

Only the person receiving treatment is allowed in the room unless the person being treated is a minor.

Prepaid packages require full payment at the time of first treatment to receive a discounted price, a separate service agreement will be given.

Specials, promotional pricing, series or package pricing cannot be refunded, combined, transferred, exchanged, or given to someone else. Any specials circumstances will be subject to review by management.

When booking packages at Balance, please note that all treatments and classes are subject to availability. We strive to accommodate your preferred schedule, but specific services may be limited at certain times. Additionally, treatments included in packages cannot be upgraded or substituted. Any class bookings and cancellations must be done through Highcliffe. We recommend booking appointments well in advance to secure your desired dates and times.

All prices are base prices only and are subject to a consultation.

Prices are subject to change without notice.

Balance and all team members hold the right to refuse service to anyone, at any time and for any reason.

We require a 50% deposit upon booking to secure your appointment. Cancellations or rescheduling requests must be made at least 48 hours in advance to allow us to accommodate other clients. Failure to provide sufficient notice will result in the deposit becoming non-refundable. We understand emergencies happen, and exceptions may be made at our discretion. If you wish to amend a booking, please contact us on 01208 869690 or info@balancewellness.co.uk.

In consideration of the services rendered to me by Balance, I am obligated to pay said office in accordance with the credit terms and policies. I understand that payment is due in full at each appointment at the time of service unless the service has been prepaid. We kindly ask for a 48-hour notice of all appointment changes or cancellations.

I understand that Balance will use/ and or disclose my personal health information for the sole purpose of carrying out treatment, obtaining payment, evaluating the quality of services provided and any administrative operations.

I understand that I have the right to restrict how my information is used for treatment, payment, or administrative operations if I notify the practice of my wishes.

I understand that Balance does not allow the use of my information for marketing, fundraising, solicitation, or research studies.

I hereby consent to the use and disclosure of my personal health information for the provision of treatment, facilitation of payment, evaluation of service quality, or administrative operations.

I hereby release Balance, its medical staff and technicians from any liability arising out of the services associated with the above treatment.

I certify that the preceding medical, personal, and skin histories are true and correct.

I am aware of the above stated spa policies and will abide by them.

I am aware that it is my responsibility to inform the technician, esthetician, or nurse of any medical changes, health changes, skincare regimen, new or changed medications, or recent sun exposure as this will alter the results of my treatment. A current medical history is essential for the caregiver to execute the appropriate treatment procedures.

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